KJS JEWELLERS Private Limited: Return and Refund Policy

Effective Date: 3 Feb 2025

At KJS JEWELLERS Private Limited, we prioritize customer satisfaction and strive to ensure a pleasant shopping experience. Please read our Return and Refund Policy carefully to understand your rights and our obligations.

Return Policy

1. Return Eligibility

• We accept returns under the following conditions:
• The item must be in its original, unused, and unworn condition.
• All original invoices, certificates, and packaging must be intact.
• Return requests must be made within 7 days of delivery.
• Custom or personalized jewelry is non-returnable.

2. Non-Eligible Returns

• We do not accept returns in the following cases:
• Items showing signs of wear, damage, or alterations.
• Custom-made jewelry and personalized pieces.
• Products without original invoices or certificates.

3. Return Process

• Contact our Customer Service team at 9042716916 or 0427 4916 916 to initiate a return.
• Provide your order number and reason for return.
• Our team will guide you through the return process and arrange for a reverse pickup if applicable.

4. Return Shipping Charges

• Return shipping is free for defective or damaged items.
• For returns due to customer preference, a nominal return shipping fee may apply.

Refund Policy

1. Refund Eligibility

• Refunds will be processed only for eligible returned items.
• The item must pass a thorough inspection to ensure it meets our return criteria.

2. Refund Process

• Once the returned item is inspected and approved, refunds will be processed within 14 business days.
• Refunds will be issued via the original payment method.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our Customer Service team within 48 hours of delivery. We will arrange a prompt replacement or refund.

Contact Us

• If you have any questions or need assistance, please contact us:
• Phone: 9042716916 or 0427 4916 916
• Email: kjsjewellersdivine@gmail.com
• Regd Address: 15, Omalur Main Road, Swarnapuri, Salem - 636004

At KJS JEWELLERS Private Limited, customer satisfaction is our priority. We appreciate your trust in us and look forward to serving you with timeless jewelry and excellent service.