KJS JEWELLERS Private Limited: Shipping Policy

Effective Date: 3 Feb 2025

At KJS JEWELLERS Private Limited, we are committed to ensuring that your jewelry purchase reaches you safely and promptly. Please read our Shipping Policy for important information on how we process and deliver orders.

1. Shipping Coverage

• We offer shipping services across India.
• If your Indian pin code shows unserviceable, please contact us using the details provided below and our customer service team will get in touch with you to sort out.
• International shipping is currently unavailable on direct website purchase. If required, please contact us using the details provided below.

2. Order Processing Time

• Orders are processed within 5 business days after payment confirmation.
• Custom or personalized jewelry may require additional time for processing. Estimated delivery timelines will be provided at the time of order confirmation.

3. Delivery Timeframe

• Standard Delivery 5-7 days
• Delivery timelines may vary based on location and unforeseen factors such as weather or courier delays.

4. Shipping Charges

• Shipping charges are calculated based upon your delivery pincode.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via WhatsApp.
• You can track your order on the courier partner's website using the tracking number.

6. Packaging

• All orders are securely packaged to ensure the safe delivery of your precious jewelry.
• Packages are tamper-proof and discreet to maintain security.

7. Delivery Confirmation

• Orders must be received by the customer or an authorized representative.
• A signature may be required upon delivery.
• If no one is available to accept the delivery, the courier will attempt re-delivery only once.

8. Damaged or Lost Shipments

• If your order is damaged during transit or lost, please contact us within 48 hours of delivery or expected delivery date.
• We will assist in filing a claim with the courier and provide a resolution.

9. Incorrect Delivery Information

• Ensure that your shipping information is accurate and complete.
• We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Phone: 9042716916 or 0427 4916 916
• Email: kjsjewellersdivine@gmail.com
• Regd Address: 15, Omalur Main Road, Swarnapuri, Salem - 636004

Thank you for choosing KJS JEWELLERS Private Limited. We look forward to serving you with timeless jewelry and excellent service.